Terms and Conditions – AM Ludgerus Boutique Estate

By accepting a quotation by means of advising to confirm the services offered, it will be deemed that you have read, understood and accept our Terms and Conditions as stipulated herein.
It is the responsibility of the authorised signatory to ensure that all the person(s) are aware of these terms and conditions and are bound by them.
Nevertheless, even if we do not receive a signed copy back and you have requested a quotation/booking, you will be deemed to have read, accepted and clarified any misunderstandings and agree to be bound by these Terms and Conditions.
Reservations will be processed once we have received a signed copy of this document
If arrangements quoted are no longer available, we will endeavour to offer an alternative and should you accept this, the monies paid will be used towards the new booking with any surcharges applicable for your account.
Once a booking is confirmed, 100% cancellation or amendment penalties will apply or unless stated otherwise.
You will be issued with a booking confirmation once your invoice is paid in full or 30% of total quotation or invoice is paid

AM Ludgerus Boutique Estate only accepts payments by EFT, Cash & credit card ( EFT transmission report must be provided to us)
All deposits received for confirmed bookings are non-refundable.
When indicated to the effect, on the quotation that once services are booked, 100% cancellation or amendment fees / prepayment is applicable, immediate payment is required before the booking is processed.
For bookings, 30% deposit will be required within 03 days of receiving the confirmation / invoice with the balance due on/before the deadline advised either on the quotation, confirmation or invoice.
We have the right to cancel your reservation if we do not receive your total payment by the relevant due date.
AM Ludgerus Boutique Estate does not offer accounts.
Should a last minute booking be requested, it will be deemed you agree that you are bound to make the full payment upon check-in

‘No show’ by you shall be considered a cancellation of the total booking, unless we have been notified of a late arrival.
No reimbursement to the client shall be made.
Should you wish to re-book; the services will be subject to availability and on the best available rate as applicable on the day. Any surcharges will be charged accordingly.

For bookings that have been confirmed and/or invoiced, and then cancelled, an administration fee of N$ 500.00 will be charged OR (and not limited to) 5% of the total invoice in addition to the cancellation fees applicable

Client must take out adequate travel insurance to cover personal accident, medical expenses, baggage loss, cancellation costs, etc. for their own protection.
AM Ludgerus Boutique Estate will accept no liability

This document, together with AM Ludgerus Boutique Estate quotation / invoice / Check-in forms, is the sole record of the agreement between AM Ludgerus Boutique Estate and you.
Any addition to these Standard Terms and Conditions will apply if they are stipulated in writing on the quotation / confirmation / check-in form.
Check-in time is 2.00 pm and check-out time is 10.00 am